You can return any product purchased in our store within 14 working days from the delivery date, in the following way:
- Make sure the products are in the same condition in which you received them
- Prepare the package in the box you received (or in a box of equal strength and size) by covering the information of the first shipment
- Book the package pickup at your address
- Contact Customer Service [email protected] within 14 working days from the delivery date to agree on the date and place of collection
You will receive a refund which will include the cost of the returned products. This reimbursement does not include the shipping costs incurred by the consumer for the return of the goods, in accordance with the discipline provided by the Consumer Code.
You will receive a confirmation email when we accept your return, within 3 working days from the date of delivery to our warehouses.
We remind you that we can only refund products that have been returned correctly. If your return does not meet the conditions listed above, we will not be able to refund.
You can check the status of your return with the shipping number by writing to the e-mail [email protected]
When our warehouse has received your return and verified that all the conditions have been met, it will send you an e-mail confirming acceptance of the return.
The repayment time depends on the payment methods used for the order:
Purchase by Credit Card:
the currency depends on the institution that issued the credit card, usually occurs within two bank statements.
We remind you that the re-credit date will still be the same as the debit, so you will not suffer any loss in terms of bank interest.
Purchase by bank transfer:
the refund takes place on the Current Account that you will indicate to us at the time of the return, therefore the time will depend on the correctness of the data you provide us, however within 14 working days.